Ford Motor Informative - Failure to Fix Under Warranty
TEXAS -- Bought 2004 Ford Taurus SES in January 2005 with 2,200 miles and paid for the "Extended Warranty". In May of 2005 brought the car for repair complaining that the engine sputters and the air-conditioning won't work. It is now 12/15/05 and despite bringing the car in five times for service on the same problem it is still not fixed. Two maintenance visits ago we had to tow the car in because it stalled on the highway. Ford updated the on board computer, installed a new electrical harness, a new alternator, put 2,500 miles on my car while it was in the shop and still has not fixed a thing. The car has been in the shop about 3 months of my owner ship. I requested a replacement of my car and they responded by offering to buy it from me for half its value!!
The last time the car was in the shop they returned it after two days saying they couldn't find anything wrong with it. Three hours after it was returned I brought it back in with the same problem and even showed it to the service rep who agreed to document it as a witness.
According to the Ford rep that was in charge of trying to buy back my car, you should beware of buying any Taurus. He said no one comes in looking for a Taurus anymore that’s why we can't give you very much for it. I have called numerous times to the Ford 800 number with complaints with nothing more than lip service. If I would have bought my car new then the Texas Lemon Law would have applied and Ford would not be able to jerk me around like this.