Staples - Technician Conduct Toward Customers
Repair my HP laptop hard disk under warranty - Complaint
NASHUA, NEW HAMPSHIRE -- My laptop from HP has a bad HD and it is not loading from the start. I brought it into the STAPLES store, in Nashua, on the DW HIghway in south Nashua. It is the STAPLES store that sold me the HP laptop.
The technician was rude to me, and gave evasive answers when I asked questions about the procedure to correct the laptop problem. He noted on the form to intake the unit that the cover was dusty and had a dried wetspot on the cover. I saw no dust, but did see the dried spot on the cover, and noted that the spot was dried and never flowed from the middle of the cover. The unit was purchsed on or about the 24th of April 2012. The unit has a 36 month warranty I paid for at time of purchase. It has been a week, and no info concerning the method to repair, or anything else to reassure that the laptop would be returned asap. I need it repaired (HD) as I use it daily on personal and business matters. The promised telephone update was promised, but 8 days later I have not received any phone call. The technician is named Bryan!