Hotels.com - Bogus Price Match guarantee
Booked 3 nights in London Hotels.com. After booking, I found a cheaper rate by 30%. I wrote to them and they first told me that I had a different room type. I showed them again the printout showing it was the same room type and same dates and same reservation type. After about 5 emails back and forth they came back with an excuse that if the price is over 20% different, then they do not honor the price match AT ALL. They didn't even match up to 20%. I normally used their site to book at least one hotel room per week and now I will not use them any further.