Best Western Bandana Square - Cancelled a Confirmed Reservation to Get More Money During Minnesota St
Confirmed Reservation For Lodging - Complaint
SAINT PAUL, MINNESOTA -- Dear Sir or Madam:
I do you can assist me in lodging a complaint against Best Western Hotels.
I had a confirmed reservation number of 821014071. I applied my AAA discount and requested that my reward points are applied to my reward points account#: 6006637379151004. The reservation was for:
Best Western Bandana Square
1010 Bandana Boulevard West
Saint Paul, Minnesota 58108
I made this reservation in May of 2012. Realizing this was peak season for the Minnesota State Fair I booked as soon as I had confirmation from friends also arriving for the festivities.
I also made another reservation for accommodations at the same location for 7 Dec to 9 Dec 2012 for an upcoming examination I am required to take for my employment. Confirmation # 513814779.
Now, you can imagine my dismay when I received a phone call around the dinner hour on 20 August 2012 telling me that I was about to be pre-charged for services I had not yet received.
When I protested I was told that I my reservations would be cancelled and my room would be given to a party that can pay now. (Actually a ruse to charge a higher premium rate for last minute travelers.)
What stymies me the most is…. That this is an unwarranted. Yet, a new benefit of The Best Western rewards program. I am shocked to see that Best Western would cancel a confirmed room in pursuit of the all mighty dollar.
Best Western has the ability to fix this miscarriage of hospitability. I sincerely hope that there management team will look into this and correct. I am not asking to profit from this. Just returned whole.
Until Best Western Best western corrects this I will cancel my upcoming stay in December 2012. I will further use any resource and media available to spread the word of the sub-standard service one can expect from Best Western Hotels.
I will alert all my business associates, travel agencies I am acquainted with, colleagues, friends and family to not walk but run away from Best Western Hotels.
I am considering using social media, blogs, to spread the word. Business Classes in college taught me it takes years to build a solid reputation…and one stupid act to destroy it.
So I beg you Best Western Hotels...Please fix this.