U-Haul Is Absolutely Awful
Truck Rental - Complaint
CORPORATE -- This is my second bad experience with U-haul. The first was just dealing with a jerk at the pickup site, which I didn't blame on U-haul, so I chose to use them again. Very bad choice.
When we picked the truck up the windshield was filthy, and we found out a few miles down the road that there was no washer fluid.
Then, the truck died - multiple times - during the trip. Once on a one lane mountain road with no shoulder and no cell service. The only blessing is that after sitting a while the truck would start up again and allow us to continue, until the next time it died.
But the biggest reason that I will NEVER use U-haul again is how they handled all of this. When we called during the trip, the one time we had cell signal when it died, we spent over ten minutes on hold with their 'emergency' line, before giving up and driving on. I called customer service after the trip (the woman on the phone was very pleasant), and I was told that senior management would get back to me within three days. They didn't.
After a few weeks I then sent an email via the U-haul website. I did receive a call then, from a man who was prone to interupting me, claimed there were no problems found with the truck, and offered me a $50 U-haul credit. He could not have made it any more obvious how little he cared.