Hotwire - Save Yourself the Hassle
Hotel Room - Complaint
After driving for ten hours we looked online for a hotel room in Kamloops, BC we found one, booked one for us and one for her parents. When we got to Kamloops we realized that we had been misinformed and that the hotel was actually 60km outside of Kamloops. When we tried to call them and explain as well as correct this dilemma they could not find the itinerary number and said that we must of booked it with Expedia which was not the case since I have the confirmation email from Hotwire.
So we stay there for the night and next morning my girlfriend goes and pays for the room and when her parents go to pay they said that they didn't owe anything, we thought cool that was almost worth the hassle. When we get our bill though we see that Hotwire charged us $294 when the hotel had charged $112 for one room, so of course I call these clowns.
I ask to speak to a supervisor and try to figure out what happened, they told me that the hotel was not supposed to tell us how much the discounted room was, they literally charged us 2 1/2 times what the hotel would of charged us, they are a pathetic group of liars and I will never deal with these guys again, ever. Not only did they rip us off they lied about the hotel being in Kamloops. We literally drove through another small town on the way to our hotel.
I talked to the management at the hotel and he told me that Hotwire and Expedia get the discounted rate and they turn around and charge the same rate that you would get charged if you simply went to the hotel room. Save yourself some unnecessary hassle and don`t deal with these folks nor with Expedia which is their sister company.