Sumsung - Warranty

A Defective Battery of Gravity Smart Red Berry - Complaint
Review by beermanstephanie on 2012-08-21
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
RICHMOND, TEXAS -- I have a year warranty with Samsung for a phone I purchased through T-Mobile. The phone was sent on 03-12-2012 to me. I notice almost immediately that the phone wasn't holding a complete charge. I didn't deal with it at the time, and for that I feel like a fool. I spoke with a supervisor name David employee # stacl2031, who promised to have Chris, his manager call me back. Appranty his was in a "closed door meeting" and was unable to receive calls.

I called T-Mobile to see what they could do on my behalf and after taking my complaint they transferred back to Samsung and I got a hold of a supervisor named Abraham. He state the IT dept has said that the battery has been near water, which invalidates the warranty. He was also unable or perhaps unwilling to provide the employee id #'s of himself and Chris. I explained several times my phone/battery has never been near water or steam and what kind of resolution can we come up with.

Abraham explained the the tech's conclusion is written in stone and that Chris would be parrot the information. That's exactly what he did! He did go one step beyond, as I was explaining that I wanted a new battery he said "Thank you for calling Samsung" and then preceded to hang up on me!
Comments:2 Replies - Latest reply on 2012-08-22
Posted by leet60 on 2012-08-22:
Most mobile phones will have one or more moisture exposure indicators. These are typically small black "dots" in the form of a sticker inside the phone. They may be visible or hidden from the user unless one knows where to look.

These moisture indicators are similar to "litmus paper" that you may recall from science classes. The slightest exposure to moisture will cause them to change color. The device does not have to be submerged in water, or have water directly poured onto it for this color change to occur.

The indicator can change with exposure to conditions of high humidity, perspiration and the like. Unfortunately, it is a common excuse used by electronics manufacturers to avoid warranty service.
Posted by princ caesar on 2012-08-22:
look on ebay. You can get a replacement battery for dirt cheap. I bought 2 of them.

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