Feedburner Receive our consumer tips & recalls newsletter by e-mail
[X]
Feedburner count
1
Helpful
Votes

Do Not Purchase a Hewlett Packard Computer

Complaint
Review by katie1 on 2012-08-22
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
SAINT CLAIR SHORES, MICHIGAN -- I have had nothing but problems with my Hewlett Packard computer since I purchased it. I have had to speak to their technicians and after hours of trying to solve the problem my computer totally crashed. They stated they would call me back and they did not. Extremely hard to understand their technicians in India. They sent me recovery discs that did not work. I sent in my computer and after 2 weeks I received it back and it is worse than ever. How can this happen? I can not afford to purchase a new computer to replace one that is less than 2 years old. No one uses this computer but me an adult. I had 2 Gateways that lasted for 8 and 9 years. If Gateway hadn't been sold I would have purchased another Gateway. Please do your research. Very poor quality and extremely poor technical follow up and help! HP if you want to contact me you will have to use the mail since I can not get into my e mail.
Comments:
Posted by Mario The Great on 2012-08-22:
Gateway was sold in 2007 and it bought eMachines prior to that. Computers are computers. They all have their flaws, regardless of manufacturer. It is unfortunate that you received a computer that isn't working properly, but you'll need to follow up with them since you apparently have an extended warranty. I wish you the best of luck.

Your Name:
(displayed with your comment)

Your Experience/Advice:


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Hewlett-Packard Company:
Overall Rating:StarHalf starEmpty starEmpty star