21 Century Auto Group - No Authentic Mats- Replaced and Fully Satisfied
Mercedes Benz Purchase
SPRINGFIELD, NEW JERSEY -- Since I began working in a corporate job, I have always believed in having a reliable car and so I have always trusted Mercedes Benz and have owned some in the past.
I came to this dealership about two weeks ago looking to purchase a newer Mercedes thn the current one I have because it is not 4 wheel drive and I wanted a 4matic for the colder seasons coming. I was helped out by a gentleman named Manny and he was really a pleasure to work with. Manny's attention to accommodate my needs and answer all of my questions is exactly the type of employee I would expect to work for a dealership that understands how important customers are.
I looked at several vehicles and really ended up finding exactly what I wanted and purchased it with this dealership. I compliment this dealership on their professionalism, the dealership itself is very clean and nice and the inventory is excellent. My Mercedes E-class has everything I was looking for including a rare panoramic roof top. It has low miles and the price was great. My only complaint was that the mats were not the authentic Mercedes Benz ones (with the silver metal strip that has the brand). Call it whatever you want but those small details really matter to me.
I called the dealership and spoke to the secretary, she took my message and had Manny give me a call back. Manny seemed attentive to my problem and told me he would speak to someone and see if they could get me the authentic mats. A few days later, Manny called me back and asked me to stop by the dealership, they had my mats and wanted to replace them. I was really happy and stopped by a day after on my way to work. The mats where either brand new or really well taken care of. I was fully satisfied and very happy with the manner in which they made my small problem a priority and resolved it.
This is exactly the kind of business and customer service that gets a great rating from myself. Sometimes is the simple things that mean the most to customers! Would definitely recommend this dealership and the great staff!
Me and nick (myson)