Home Depot - Bad Customer Service - Manager Could Care Less
LAKEWOOD, COLORADO -- During my lunch hour today (only an hour) I head into Home Depot to get my weekend paint mixed up. No one available in the paint center and two people ahead of me wondering why there are 10 people in the front customer service department chatting, laughing and basically doing nothing when there are customers needing quick help to allow them to get on with their projects.
Turns out the paint person is at the door greeting people and can't leave her post!! The paint department is basically unavailable until 2 o'clock. I ask for a manager and finally 10 minutes later he walks up, wiping off his mouth from his own lunch. He could care less what my complaint was or how he could possibly fix the problem. The other two customers waiting for paint left and by that time half of my lunch hour is gone.
I explained what the situation was and he suggested I come back at 2 instead of relieving the paint girl from her greetings duties to help me. I wound up going to Ace Hardware where customers are still treated like customers. I will never go to this Home Depot again. This past year I have spent over $10,000 there. They have lost my business.
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