Metropcs Wireless Cell Phone Co. - Managerial Incompetence
Cell Phone Contract Deception With Out Service and Being Ignored Without Recours - Complaint
ANDERSON/REDDING AREA OFFICES -- It was early March 2012 when my wife and discovered constant high billing rates from Verizon and switched to a wonderful service that had solution to help our budget due to the rainfall of ever rising gas prices, that we found the perfect answer to our cell phone needs. MetroPCS had all the answers. One payment of 50.00 a month, with unlimited long distance, Internet, and texting wow, how could any cell phone be better?
Well that was just enough to put my two telephone lines in submission for 6 months, without billing, and try out this new company we both heard so much about. When Verizon learned what we were doing, I do recall her warning, she said we would not be happy. I said in terms of price, allow me to ask you why, does Verizon charge 20.00 just for unlimited Internet, along with my 60.00 a month billing of just the cell phone and then an extra 10.00, just for the cz navagator?
Well she said we offer the flat rate of 50.00 a month for the phone too. I contradicted that because I was having her look at my plan I was paying $140.00 for all that, without unlimited minutes, and no Internet. Yes Verizon does have a 50.00 a month phone, it's a go phone; and you must buy a phone, then pay $50.00 then purchase additional time cards, so the price begins to sky rocket out of hand. Not to mention, the lashing you experience seeing your minutes dissappeared without using them. Believe it or not, this happened to us so this was the reasoning for us to see this new innocent Phone program at PCS Metro everything for no haggle cost of just 50.00 a month.
Just entering the store was an experience, people COMMING in and out. Both my wife and I, had many thoughtful questions, on proper phones, good camera ability, and simplicity of use. We found out quickly something odd and being a 22 year veteran, with prominent espionage experience, I caught the fact when someone goes to sign up they have to give up some valid privacy information namely: All new customers, must register with social security number, date of birth, address of course, and haa telephone number. Well there is another, it's a bank card, debit card, or your automatic check withdrawal authorization. I felt like I was being booked at any local police station, which is automatic No NO. You never ever give any company so many informational tools to ever use them against you.
I was hesitant, and many questions because the pass word to my account was my birthdate, including year, so nothing is hidden, not only that the employees, we're young Latinos, or other mixed races. Which did not bother me at all, more concerning was the age. None the less, we got our phones, phones, one a new LG Becon, this was registered in my account under my name, I was able to receive another LG Becon on the Internet, through Ebay. The former new LG was insured, on my account. I got another phone, which I enjoyed and hooked it up, and loved it.
Shortly thereafter in early May, this phone is stolen, by a man named Steven [snip], at least he identified himself as that name, said he found it and would gladly send it to us in the mail. He wanted to do this instead of taking it back to the building where he was attending class for some siminar, so being several hundred miles away, we found he really had no intentions of sending it to us, we disconnected and then activated my new LG different than my wife's.
I quickly enjoy the new LG Becon, and in some short time she loses it or it is stolen. She goes to Anderson office to file a claim. I have pay 45.00 to activate the claim, then it arrives a few days later. Thus begins a strange and deeper fraud. The phone LG BEACON will not stay charged. The very minute you take it from charge status it goes dead. So Metro in Anderson says we must, buy a new battery I say, NO, I have an insurance plan and I prepaid my deductible, so I should be entitled to good working phone. Meantime, my wife wants a different phone with better camera functions. She buys one for a great price through Ebay, and gets it fired up.
What we both experience at metropcs is very difficult billing over time. If we find it easier to pay at the store, they ding us 2.00 to 3.00. It was once real easy. I went to web site, pushed the button to pay my bill, it simply asked me for my telephone number, and after I entered it, the bill was paid, that was only the first month, after it asked me to become a member of an elite bill paying club that mandated you give up your credit card number, and allow them access to and out of your account, which I turned down and since that date, it now costs me an additional 3.00 to use the eb page to pay my bill.
Hence, both store and web site now wants an extra fee of 3.00! Actually, this a accuse extortion at work. But chose it over because I don't allow any company access money in and out of my checking account. Only bill pay, that is because they can only go out. Very important to remember. Lately, I now had my LG Beacon stolen from me in Williams Ca, at truck stop. A CELL phone is automatically stolen when the person who finds it makes so sufficient effort to return it. This can be hours or it can be days. So thus now brings on my major complaint with that wonderful plan from MetroPCS and it's managers.
I bring in my Beacon LG, and ask them to activate it to my phone, I received as a replacement. The young girl, asks me for all my sensitive information, then goes on to tell me hat my new unactivted phone is in dead file. I ask her what is a DEAD FILE, she explains this is where the phone goes we see a customer having a phone that was reported lost or stolen. I quickly remind her this phone was a replacement of a lost or stolen phone that never was recovered!
She says well there is nothing I can do, it's listed as a dead phone. I tell her this is rediculus, call some one who has some authority to hook my phone up, his is hijacking my new phone that is mine sent to me and I paid for it, it also requires a test or needs to be trouble shot and it won't stay charged either. Please let me talk to the manager. I sat and watch this very young employee, call her very young manager and let me talk with him. So she did her job. I found this manager insufficient, unaware of any logical reasoning, and he seem to listen but avoided my questions, but said, he couldn't, do anything either, but promised to get back with, let's see, this was Aug 17, Friday, and it is now Aug 23, six days have gone by where I still don't have the use of my phone nor have it fixed.
I have been calling the Andrson Metro office and will proceed to continually call the Redding office as I understand that is where the manager reigns from. If anyone out there in Blog Land can help me get some attention on this manager or access to any senior CEOs of this company, someone must know something, as I have visited the web site and metro has a survey but I can not find any portal or link to it.
Also, MetroPCS has no complaint service where any of their customers, can have any redress for any wrong done to them by their company, what awful truth I do find is there is no help at all. I will now take this complaint to both better business bureaus, and open a complaint, also encourage any other customers that have other similar problems to Blog them in great accurate detail. Thanks for reading. I can be reached at 530-737-7194, Livndream@Hotmail. com