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Abercrombie - Rude Customer Service Over the Phone
Holding of an Item
Review by Stefanie.silberman on 2012-08-24
Rating: 
THOUSAND OAKS, CALIFORNIA -- The store charged me for a wrong item. When I called and asked for the correct item to be held until the next day, I was told that they could only hold it until closing time. Well, being that the store was due to close in an hour, don't you think they could have made an exception since it was the store's error? I am most disappointed in the snobby, pretentious attitude I received from the staff and spending $50 on a pair of skinny jeans should not come with an attitude like this.
Comments:
Posted by leet60 on 2012-08-25:
Many retail establishments have a policy that no merchandise can be left at a customer service desk or cashier station overnight. When the store closes, the items must all be returned to stock. This is likely what you encountered.
Posted by jonthethird on 2012-08-27:
Too often people will call and ask for an item to be held, then never come to buy. The next day, a different clerk is on duty, and if a note is not with the item, has no clue what is going on.
Also, stores are trending away from "sales clerks" that help you select an item, towards "will that be cash or charge" people who complete sales.
Also, stores are trending away from "sales clerks" that help you select an item, towards "will that be cash or charge" people who complete sales.
Posted by A on 2013-01-18:
This company is abominable. Customer service is about the worst I've ever encountered. The conmpany acts as if they're doing you a favor by selling you their overpriced merchandise. Store personnel is entitled, churlish and probably deaf because the music is turned to cornea-detaching volume. I will never shop here again. And I'm a talker, so I will convince others to withhold their hard-earned money from them, too.
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