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Rite Aid - Bait & Switch Tactics
Rite Aid Brand Pain Reliever - Complaint
Review by tobyfent on 2012-08-25
Rating: 
PORTLAND, OREGON -- Walked into the SE 39th & Division Rite Aid store where I bought several items allegedly on sale. One item was on display at the front and center of an aisle: Rite Aid brand allergy and pain relief medications/ $1.00 so I selected the ibuprofen and went to the cashier where I paid for it, along with two other one dollar items I selected. Admittedly, I wasn't paying much attention and in retrospect I distinctly remember the cashier telling me that the total came to $6 and some odd cents. But it din't register with me because for one thing I had a splitting headache - plus my cell phone rang... whatever. I handed the cashier a twenty dollar bill and he did give me the correct change for a 6 dollar some odd cent expenditure.
Just outside the door, I ripped open the ibuprofen, swallowed 3 of them and then just as I was stuffing my change in my pocket, I realized that the total I paid was more than I knew it should be. Later the cashier told me, and I verified by sight, that the front and center display of on sale meds also contained packages of higher priced ibuprofen mixed in with the sale items. I think it was a deliberate Bait & Switch tactic which I bet tricks enough of Rite Aids customers to make it worth while. No, they would not accept the item back in Exchange for the one I wanted but instead told me that I shouldn't' have been so stupid. True, I'm not the brightest rock in the river, but all the other stores where I spend my money - paltry as my funds may be - are a lot more accommodating than Rite Aid.
Just outside the door, I ripped open the ibuprofen, swallowed 3 of them and then just as I was stuffing my change in my pocket, I realized that the total I paid was more than I knew it should be. Later the cashier told me, and I verified by sight, that the front and center display of on sale meds also contained packages of higher priced ibuprofen mixed in with the sale items. I think it was a deliberate Bait & Switch tactic which I bet tricks enough of Rite Aids customers to make it worth while. No, they would not accept the item back in Exchange for the one I wanted but instead told me that I shouldn't' have been so stupid. True, I'm not the brightest rock in the river, but all the other stores where I spend my money - paltry as my funds may be - are a lot more accommodating than Rite Aid.
Comments:
Posted by trmn8r on 2012-08-25:
Take this experience into a car, and it becomes obvious why cell phones should not be used during driving - way too distracting.
Posted by Anna Molly on 2012-08-25:
I honestly doubt they purposefully put higher priced meds in with the sale items. From experience, I can tell you that it's far more likely that another customer was going to buy the higher priced ibuprofen, saw the sale display, and ditched the one they decided not to buy, in the same bin. Happens all the time.
Posted by Viki Herring on 2012-12-09:
I don't doubt they did on purpose one bit. I have never been in a business where the entire staff was rude and hateful. They don't seem to care whether they get your business or not. I hate this store.
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