Aamco Transmission - Poor service on transmission rebuild

Complaint

Review by i_del on 2012-08-25

Rating:

BARRIE ONTARIO CANADA -- We recently had to have our transmission rebuilt due to a radiator failure in our 2003 Acura MDX. We picked up the SUV after a week and noticed that the "D" on the gear selector was flashing.

We returned the SUV to Aamco and were told that it was a pressure sensor and that they did not have the special tool to install it.
We went to Acura where they replaced the sensor, I asked the people at the service desk why it required a special tool and they looked at me kind of couriously and said it's no special tool only a regular wrench.

When I returned to Aamco they denied the whole thing and stated that the switch was not included in the rebuild of the transmission.
I explained to them that this problem was not present when the transmissiom cooler burst.

5 months down the road we were on the higway and I was accelerating from an on ramp onto the highway when the transmission slipped out of gear.
We returned the SUV to Aamco for repair. While we were there I took a technician out for a test drive and the fault occurred while we were out.

We returned to the shop and the tecnician and the manager were talking about it. We were told to bring the SUV back the next day . My partner brougt it back the next day and the manager and her took it out for another drive. The problem did not occur with the SUV at that time and he stated I can't fix what is not broken. He stated that it could be driver error that was causing the problem.

1 month later we started to experience severe hesitation which felt like a clogged fuel filter so we returned the SUV to Acura. They took it out for a test drive and they called back and told us that they needed to tow the SUV back, that the transmission was dead. The SUV was towed back to Aamco where they took the transmission apart and found that a pump in the transmission was worn and they needed to order a new one. This particular part could not be found in the whole of North America! So it had to be ordered from Japan!!! Total wait time 3 weeks plus installation.

My complaint is that we had to rent a car and pay for it for a fault that arose from Aamco's poor workmanship. I can understand if I brought the SUV in the first time and it was being repaired. But since this was being done under Warrany I feel the onus is on Aamco to provide us with a rental until the SUV is repaired.

I feel that this is very unprofessional of this company and I will never patronize this business again.