The Limited - Unethical Business Practices Online
Peplum Top - Complaint
CHICAGO, ILLINOIS -- I had been eyeing a peplum top from the Limited for some time but since everything goes on sale there I wanted to wait until it went on sale before I bought it. I finally saw it for half off ($19.99), ordered it, and got my confirmation email. Two weeks went by and the item still had not shipped.
I checked online to see the status of it but all it said was that my order was "open". It had no estimated ship date or any reason for the delay. The website also says orders ship within 6 - 8 business days so it had been longer than that. I decided to email customer service to see if I can get an update and got a reply this morning. They said they were out of stock of that top, did not expect to get any more in, and that they would refund my credit card. So basically they charged my credit card and never intended to give it to me! And what if I didn't follow up on my order? Were they just going to hope I never noticed and keep my money?
With tax and shipping it was $28 so it's not a ton of money but it's the principal of the matter. This seems shady and a bit unethical. Also, I told my sister about this who ordered a dress over two months ago and still hasn't received it yet. They keep telling her it's on backorder but who knows if she will ever get it! I've been a long time Limited shopper but after this and the fact that every single skirt or pair of pants I buy from them the hem comes down after a couple of wears, I think it's time I take my business elsewhere.
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