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The Limited - Unethical Business Practices Online
Peplum Top - Complaint
Review by aziola818 on 2012-08-25
Rating: 
CHICAGO, ILLINOIS -- I had been eyeing a peplum top from the Limited for some time but since everything goes on sale there I wanted to wait until it went on sale before I bought it. I finally saw it for half off ($19.99), ordered it, and got my confirmation email. Two weeks went by and the item still had not shipped.
I checked online to see the status of it but all it said was that my order was "open". It had no estimated ship date or any reason for the delay. The website also says orders ship within 6 - 8 business days so it had been longer than that. I decided to email customer service to see if I can get an update and got a reply this morning. They said they were out of stock of that top, did not expect to get any more in, and that they would refund my credit card. So basically they charged my credit card and never intended to give it to me! And what if I didn't follow up on my order? Were they just going to hope I never noticed and keep my money?
With tax and shipping it was $28 so it's not a ton of money but it's the principal of the matter. This seems shady and a bit unethical. Also, I told my sister about this who ordered a dress over two months ago and still hasn't received it yet. They keep telling her it's on backorder but who knows if she will ever get it! I've been a long time Limited shopper but after this and the fact that every single skirt or pair of pants I buy from them the hem comes down after a couple of wears, I think it's time I take my business elsewhere.
I checked online to see the status of it but all it said was that my order was "open". It had no estimated ship date or any reason for the delay. The website also says orders ship within 6 - 8 business days so it had been longer than that. I decided to email customer service to see if I can get an update and got a reply this morning. They said they were out of stock of that top, did not expect to get any more in, and that they would refund my credit card. So basically they charged my credit card and never intended to give it to me! And what if I didn't follow up on my order? Were they just going to hope I never noticed and keep my money?
With tax and shipping it was $28 so it's not a ton of money but it's the principal of the matter. This seems shady and a bit unethical. Also, I told my sister about this who ordered a dress over two months ago and still hasn't received it yet. They keep telling her it's on backorder but who knows if she will ever get it! I've been a long time Limited shopper but after this and the fact that every single skirt or pair of pants I buy from them the hem comes down after a couple of wears, I think it's time I take my business elsewhere.
Comments:
Posted by leet60 on 2012-08-25:
Normally when a brick and mortar, or online retailer offers an item for 1/2 the normal sale price, the item is being discontinued or seasonal changes are about to occur in their offerings (which necessitates liquidating stock to make room for the next season's items). In almost all cases such as this limited quantities are available and will sell quickly. As you ordered online, it may have been available when the order was placed but there were potentially many customer's ordering the same item and your order may not have processed prior to the stock being depleted.
Posted by JISCal2 on 2012-08-25:
I agree. If they cannot take the time to follow up on your order after that much time had gone by, it is bad. Whether computer or human error they are still responsible to make sure you are notified and your money is returned in a timely manner.
Posted by CowboyFan on 2012-08-27:
when it says "6 to 8" business days, that is really almost 2 weeks, since there are only 5 business days in a week. That they had not notified you within 2 weeks was not inconsistent with their practices.
The store may in fact have not known for 2 weeks whether they had enough product that your order would end up being shipped or not, i.e. as they run down through the multiple purchase orders with limited stock, they may or may not get to your order for shipping before they run out. At that point, they would automatically refund your credit.
Most companies charge your credit card when you order, not when shipped. You then get a refund.
If an order is backordered, you can always cancel it, instead of waiting to see if you get it.
The store may in fact have not known for 2 weeks whether they had enough product that your order would end up being shipped or not, i.e. as they run down through the multiple purchase orders with limited stock, they may or may not get to your order for shipping before they run out. At that point, they would automatically refund your credit.
Most companies charge your credit card when you order, not when shipped. You then get a refund.
If an order is backordered, you can always cancel it, instead of waiting to see if you get it.
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