Nissan Motor Corporation - Won't Fix Seats in Brand New Nissan Maxima
2012 Nissan Maxima - Complaint
DALLAS, TEXAS -- I purchased a new 2012 Nissan Maxima in May 2012. After I had owned the car for about a week, I extended the head rest on the drivers seat to its full height. Once the headrest was in this position, every time I would put my head against it I would feel a bump against the middle of my back from something within the seat. It felt like it was a part of the headrest mechanism. Whenever I put my head (or any kind of pressure) against the headrest I feel something from within the seat press against my back.
I took the car to the servie department of the dealership I bought the car from and they said they could not repair the seat. They let me sit in two other Maxima's which had the exact problem as mine. The service representative said it happened to all Maximas.
I've contacted Nissan corporate headquarters and have received absolutely no communications back from them regarding this problem. I even went on a web site that specializes in finding answers and the person who answered my question identified himself as a Nissan-certified mechanic and told me "there is a problem with the seat but in the eyes of the manufacturer (Nissan) there isn't..." Essentially he said Nissan is well-aware of the problem I have but they choose not to address it.
I'm concerned that the seat isn't manufactured correctly and may cause injury in the event of a crash. I've contacted Nissan with my problem and concerns and have had no response. Clear, Nissan doesn't care much about their customers or the safety of their vehicles.