FLOAM Complaint - FLOAM - BEWARE
The review that follows mine was originally submitted by user spiderman2. His post is 100% correct and only gets worse. You can only get a hold of the company after hours where they give you an email address that is not valid and a mailbox that will not allow you to leave a message. As soon as they "open", you call customer service and the phone picks up and you hear "all circuits are busy"!!!!! I guess they want you to believe that is the phone company's message. When you win the lottery and actually get through, you are told to hold and you are sent into the abyss. I put on the speakerphone and nobody picked up after 45 minutes. Their website has no summary page so beware if you add anything to the cart because they will charge your card without warning. They charged me over $ 200 and no product. Now introducing spiderman2's feedback.....
Beware of this company if you want to order Floam as is being advertised all over TV. I ordered the $19.95 packet and then for $24.95 you are offered an upgrade to the "family pack." The family pack is not truly an upgrade, it is an addition item, so now you have 2 item, not 1 item.
Then you are offered an additional pack for $14.95, which is fine. It tells you up front that shipping is $7.95. What they don't tell you up front is that is it $7.95 PER ITEM. After you enter all your information, there is a screen that states "thank you for your order" and you see that you have been taken for a ride. Also, there is no toll free number to contact this company at. They are Greenstone SAS Internet out of OshKosh, Wisconsin. After 25 minutes of holding, I was able to cancel my order. Be warned!!