ElectroSucks - Worst appliances on the Market
Double-oven, refrigerator, cooktop, dishwasher - Complaint
LANCASTER, OHIO -- We purchased $12,000 worth of poorly engineered, poorly manufactured scrap and want to make sure others do not make the same mistake.
Built a new home and bought Electrolux appliances, big mistake.
The double oven immediately failed. Service was through a third party vender, and was four days away. When they showed, they would not remove the oven from the wall - too much liability they said. So I removed my new oven, and diagnosed a burnt element. Appeared to be a manufacturing defect as the insulation around it had been disturbed and the element burnt in half. They shipped the part (another 3 days) and I replaced it.
Four months later the control panel in the front burnt out. LED lights were not lit properly. By now we were wise to the "service" program, so I asked that they ship the control panel, and I installed that.
2 months later the control panel in the refridgerator died. They shipped, I installed.
Another 5 months passed and the dishwasher would not pump down. This time I tried to hold their feet to the fire. The "service" group pulled the dishwasher, diagnosed a faulty float switch, and left. 3 days later, they sent another "repair" man who disagreed with the first diagnosis, and tried to half-ass manufacture a piece to operate the switch, with no success. A few days later the first "repair" man returned, replaced the part, and so far things have continued to operate.
The wife managed to pull an extended warranty from the manufactuure after hours of phone calls and complaints as to their products and service. They reluctantly agreed to extend the warranty in exchange for our misfortune and not having use of the products for several days while waiting on repairs.
Fast forward to this summer. The refridgerator control panel is on the fritz again, and this time the unit quit running. "service" group number three (because the last group no longer works with Electrojunk) replaces a main board in the bottom which allows the unit to run, but cannot order the front control panel because the part is no longer availalbe?
The cooktop flashes "e" across all burner controls at times, and sometimes will not recover without a hard power reset.
Honestly, in all my years of working with manufactures, electronics, and equipment in general, I have never experienced problems like these. I have never delt with a service entity that mishandles or has no knowledge of the product, and can't find or maintain repair groups to work with, and when questioned, customer service personnell are rude and snippy.
DO NOT PURCHASE ELECTROJUNK APPLIANCES, even if Kelly Ripa still makes you believe in the product - unless you are very handy at repairs, have hours of free time, enjoy re-designing, and are prepared to sacrifice your homelife in order to keep this worthless junk operational.