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Hyatt Regency Center - Disrespectful/Unattentive Guest Services Personnel @ Check-In
Complaint
Review by mathewswillie on 2012-08-26
Rating: 
CHICAGO, ILLINOIS -- I had made reservations prior to arrival at the hotel (Hyatt Regency Center). As I arrived at the hotel, I asked a valet for directions to guest services. The valet was very helpful. As I approached the guest services desk, I was just stared at briefly by three reservationist assisting guests ahead of me. A few minutes later all guests were completed with reservations and walking away from area.
I stood waiting for someone to assist me. I stood waiting as each of the three reservationist never looked up to assist me. I finally got their attention by saying, "excuse me can one of you assist me, please?" The middle reservationist asked the reservationist to his right, "could you please help him please." Not using the term, " I'm sorry sir, sorry for the inconvience, how can I help you? No apology, NOTHING IN CORRECTIVE MANNERISM/PROFESSIONAL COURTESY. My room 1523 had a bed that was squeaky. It was late when I arrived at the hotel. I wasn't in a mood for debating. I just wanted to go to my room. I've never been treated so rude.
I stood waiting for someone to assist me. I stood waiting as each of the three reservationist never looked up to assist me. I finally got their attention by saying, "excuse me can one of you assist me, please?" The middle reservationist asked the reservationist to his right, "could you please help him please." Not using the term, " I'm sorry sir, sorry for the inconvience, how can I help you? No apology, NOTHING IN CORRECTIVE MANNERISM/PROFESSIONAL COURTESY. My room 1523 had a bed that was squeaky. It was late when I arrived at the hotel. I wasn't in a mood for debating. I just wanted to go to my room. I've never been treated so rude.
Comments:
Posted by CowboyFan on 2012-08-27:
Reading the review, indicates that you waited back from the counter, instead of being right up at the counter, while the other three persons were being helped. As a suggestion when the other guest walk away, it would help to walk up to the counter instead of just "standing there" away from the counter. The clerks may not know what you were doing, e.g. reading information posters, looking at clock, etc.
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