Price Gouging by Priceline.com - Complaint
YUKON, ARIZONA -- On 8/22/2012 we booked a room in Yukon, OK through Priceline.com. When we arrived at the hotel to sign in, the girl at the front desk informed me that I had yet to be billed for the room and I could take care of it now. The price was $80.80 for the room, $7.05 for sales tax and $4.45 for occupancy tax for a grand total of $92.30.
After leaving the next day, I received a call from the hotel stating that they would be refunding us $92.30, because Priceline.com had already billed us for the room. When we arrived home, I checked the e-mail from Priceline.com to see what was charged a to my credit card. Surprise $114.36. $101.00 for the room and $13.36 for taxes and fees, for a total of $114.3. That's a difference of $22.06.
So I called Priceline.com customer service (what a joke that was), I was told the hotel should not of showed me that price. They have a agreement with the hotel, it's not to give the consumer the best price, it's to make money off of us, through false advertising of the lowest hotel price. When I asked to be refunded the difference, I was told they could not do that.
When I asked to speak to someone to voice my complaint, there was no one else to talk to about this matter. So consumer BEWARE!