Landmark Honda - Service Department
Engine Light - Complaint
ALEXANDRIA, VIRGINIA -- I have a 2002 Acura MDX. I went to the Acura Dealer on Duke Street Alexanria VA. They have done all the service calls on this car. I had an engine ligth that came. After checking the manual, it suggested that I take it to the service manager for the dealership, and that is what I did. Larry [snip] had the car checked out. After checking out the car they said it would be $4,000.00 to repair the Rear diff and VTm control. Since I did not have that kind of money for the repair. I was told by the service department to drive it and when the light came on again to turn it off and it should re-set.
The next day I took it to a local tranmission place. They took the car and called me later that day to report that they had replaced the chip and I could pick the car up. The cost $180.00. What difference between $4,000.00 and $180.00. They did not replace the whole system. They determined from a test what chip needed to be replaced. Since the repair the car has not had any more problems.
Why do this to a customer?