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SYMANTEC/Norton Internet Security 2006 Complaint - Norton Internet Security 2006

Review by gawain1 on 2005-12-17
SAN DIEGO, CALIFORNIA -- Well Symantec has done it again,this time with there Norton Internet Security 2006 program. After shelling out $76.98 online for there product I have found that the program let's you know that you have a virus after the damage to your system has been done. Just recently I got the "Trojan.StartPage" virus on my system (Browser Hijacker).It went right past the "Norton Internet Security" program and set up shop on my system. Now one would think that the program would have caught and stopped it before it could do any damage. Haaaa your wrong my friend. It let me know that it was on my system after the damage was done so I went to the Symantec site to find the fix for it. Well there was no fix for it but they did list it on there virus page and have known about it since 2002. I did find a page that gave you the info on it called threat assessment ,it stated that the virus attacks and modifies the settings in Internet Explorer and it gives you info on how to manualy remove it. After completing the manual removal proceedures suggested I was still left with the virus and now Internet Explorer will not work. When I went back to the Symantec site I found that if I wanted to have a Symantec tech go over it with me ,it would cost me more money. What a crock of crap, I feel that there product is not all what it says it is especialy if it can't stop a virus that has been out for 3 years now and they still don't have a fix for it. I don't think the product lives up to it's name "Internet Security". Gawain1
Comments:9 Replies - Latest reply on 2006-11-23
Posted by tander on 2005-12-17:
I was just on Norton site and they give alot of information on removing it, and a step by step guide.
http://securityresponse.symantec.com/avcenter/venc/data/trojan.startpage.q.html
Posted by gawain1 on 2005-12-18:
I saw the page you were refering to. I also followed the instructions to the T. all it did was remove the items refered to in the instructions and also locked up the Internet Explorer so it could not be used. So now I have no Internet Explorer, but my point was the program should have caught it and blocked it before it could do damage to the system, not after so you could go through all of that. also they have alot of removal tools on there sight but none for this virus which is 3 yrs old now.
Posted by tander on 2005-12-18:
Try This:
http://forum.tweakxp.com/forum/Topic183580-29-1.aspx
Posted by tander on 2005-12-18:
I have also used this program for hard to remove trojans, "The Cleaner"
http://www.moosoft.com/
Posted by Bob Hutt on 2006-04-26:
Speak of horrors, I purchased Norton Internet Security 2006. I tried to install it a dozen times without success as I kept getting error messages. I called their technical support number which takes you to India. After another half dozen failures I was told that I had to pay an additional $69 for their virus scan on top of the $99 I had paid for the product. It made no sense but I did as they said. They guaranteed me it would install after the virus scan, but suffice it to say, it did not. Their tech department could not resolve the problem in one weeks time. They told me I would receive a call from their Escalation Team within 24 hours. It is now 42 phone calls later, all initiated on my part, and the problem is still not resolved. I have Micorsoft Windows XP for a system. On top of that the very Norton Removal Tool will not take the Norton software out of my computer. Beware as this product is a total joke as is their support team.
Posted by Brucehoch on 2006-06-04:
I've had similar experiences with nav 2006 and internet security 2006. I first tried to installed nie 2006, it of course removed nav 2005, then failed to activate. I attempted to reinstall several times. So I gave up and tried nav 2006 instead (BTW, I didn't know nie include nav, my ignorance). Well nav would fail on install and gave me an error 9999,171 with a message that indicated I needed to click the link in the error dialog and follow the instructions; link didn't work! Tried to install nav several times same result. Then I removed every norton product, removed the folders, cleaned the registry. After all that I tried to install nav, still fails. So I went the symantecs free chat and could their indian support. They basically went through the same steps I went through without any success of course. I tried three separate chats, with the same results. In one case, I was promised some additional instructions via email... still waiting. In the last chat, I was promised that tech support would contact me and that some email would be sent with instructions... still waiting. I finally called the 29.95 support line, thinking that once I explained my situation, surely they would not want to charge me, but no, I was ask to pay 29.95 for support. I hung up. So at this point I have no anti-virus running, I was using ghost, but haven't reinstalled it (it actually installed). I'm now searching for new anti-virus solution.. mcafee or micro, etc... Also will be looking for a new backup utility. I'm through with Symantec products. One positive thing... without symantec anti-virus and ghost, my machine logs me extremely fast now.
Posted by Anonymous on 2006-06-16:
Since your in San Diego, why not go with a San Diego anti-virus product? Try Nod32 it's smaller and less invasive the the biggie Norton's.
Posted by spiderman47 on 2006-11-22:
I fix computers & my Norton Internet 2006 security
installed just fine, but I assume that if you read your
installation ageement,that may be half the problem.
also if install Norton Internet security 2006, make sure other applications are closed & your hardrives are
defragmented and scanned.
Posted by spiderman47 on 2006-11-23:
if you buy Norton Anti-Virus 2006 like I did because
there was no more technal support for the previous one,
then you would only pay $39.95, I paid $19.95 after rebate.

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