Dell Computers - Always Be Selling
Dell Tech Support - Complaint
Our broadband modem was faulty and had to be replaced. Once the modem was replaced our Dell Inspiron wouldn't connect to the router. Thinking that the problem might be software-related, my wife called Dell tech support. After taking control of our computer, the techie told my wife that he discovered that malware was preventing the computer from connecting to the internet.
For $129 plus tax they could fix it. However, it would be a better deal if we paid $239 for a one-year service contract. However, even if we bought the service plan, he could not guarantee he could fix the problem. We said no and called our internet provider. A Time Warner tech rep, found that the problem was related to our security software preventing a connection to the router. Problem solved for free.
Conclusion: the Dell tech representative had no idea what was wrong with our computer and instead was bent on making a sale.