Gevalia Kaffe - Bad Customer Service
Stainless Steel Coffee Maker - Complaint
I bought a 12 cup Stainless Steel coffee maker from Gevalia in March of 2011. After using it for only 15 months, it stopped working in the middle of making a pot of coffee. The warmer even quit working then also. I contacted the company to see about getting it fixed at my expense since the warranty time had passed. The Customer Service Rep said they don't repair their coffee makers and proceeded to tell me about the same product I had but the cost would be 100 bucks plus s&h. I have emailed them and also wrote a comment on their Face Book wall and still have gotten any where with them. I will save my money up and go buy myself a good coffee maker from a company that backs up their product and at least tries to keep a customer happy instead of trying to bilk them out of more money for a product that won't last longer than 15 months.