Spirit Airlines - After over 100,000 miles I found the worst airlines ever...Spirit
All of the above - Complaint
HURRICANE, UTAH -- I am writing to you and anyone else that will listen regarding Spirit Air. First of all, I booked a flight to go visit my grandson after saving for months. I am disabled, due a terrible car accident so I don't get to travel much any more. For years before I was in the accident, which destroyed my new Volvo but saved my life, I traveled constantly, working for FEMA and other organizations helping survivors of disasters. Several days before my flight I broke my foot and 3 toes and was told by Spirit that in order to change my flight it would cost me $110or I just had to forfeit the ticket. I made the mistake of buying another ticket from them for August 28th and have not healed enough to walk, in fact, I just found out that I will need several operations to fix the problem. Not only will Spirit not let me change the date of the ticket, they have told me, once again I can forfeit or pay another $110. I have waited to see my grandson for over 2 years. The Worst Part is they signed me up for their $59 program that I didn't want. I called them immediately and had them cancel. They tole me they cancelled and that I would refund the money to my account immediately and it would show up in 5 to 7 days. I called 8 days later and they then said it would be 10 days. I called at 12 days and they said 15 days. I called again and asked for the refund. I spoke to them again on day 15, 20 and 23 and have been given the same run around. Everyone I talk to tells me to wait just a few more days, in fact, on day 2o, the individual I talked to told me it would take 15 days, so I counted the days with him and showed him we were at day 20. It has now been 24 days and no refund. I have not been allowed to talk to any supervisor or manager. I have been searching for any information on Spirit management and found your site. I have given up on getting any exchanges for the tickets to see my grandson, however, I will not give up on the $59.95 which was Spirit's error, which they admitted and which they told me that they refunded to me immediately. It is bad enough that I missed my grandson, cannot walk, will need several surgeries and have paid for 2 tickets that were wasted - rules can be adjusted for true emergencies if there is even an ounce of compassion - but to not refund the $59.95 and continue to lie to me about it is flat out mean, cruel and dishonest. That $59.95 has kept me from buying prescriptions, going to the doctor and getting food. But Spirit doesn't care about anything but their bottom line, no matter who they have to cheat or how they have to do it. I feel they owe me the money for one of my tickets back at the very least, and definitely the $59.95 they charged me in error. According to every person I have talked to since August 3rd when I tried to change my ticket and asked for the $59.95 fee they charged me back, the fee has been refunded and there is "no possibility" that it could have been a mistake on Spirit's part nor could it have gone to someone else's account. There are no "managers or supervisors" to talk to and I am out of money, food and gas. I spent about 1/3 of a month's income on this trip and it's sad enough that I am in too much pain and I can't use the ticket and they won't let me move it to next month. I helped raised my grandson and I am afraid that even if I don't see him before these operations I may not be able to see him again. You figure the odds - 5 operations - the chances are high that something could go wrong. So, regardless of how bloodthirsty Spirit air is about giving a person who got hurt in an accident - so they have nearly $200 of my money for that (that seems to be how they make their money - sell seats and then make it impossible to change them in an emergency - they still haven't paid back my $59.95 and I am still getting the runaround. I have $10 in the bank and can't pay for medicine, food or gas because there is not enough money due to the fact that Spirit still has my refund, which I have been told that was processes August 3rd and would be in my account by August 8th - August 10th at the latest. If there is anyone who can help me with this in anyway I can't tell you how much I would appreciate it. It is bad enough that these people do this to others who can afford it and don't really care that much. For them to do this to people like me who have had a serious accident, had to postpone being with the only family I have and depend on every penny to get by is not only shameful but illegal. Please help me! Once this is settled, I will never fly Spirit again. So far they have over $250 of my money, non of which has been able to to be used because I have not been allowed to talk to a manager, none of their front line people have any authority or care about anything but Spirit's rules and a paycheck and Spirit takes your money without authority and they lie about refunding it. I used to teach customer service and corporate change from the top down for many major companies and government agencies. At least at that time they were willing to try. Spirit Air is the worst company I have ever come across in over 25 years. I never thought I'd be in this position. Please, please help me if you can. Thanks for letting me vent. I hope to hear from you soon.