EAST GREENWICH, RHODE ISLAND -- I purchased a Bob-O-Pedic (king-size)in Oct of 2011. I have a lot of back problems. I figured this would be great. They talked me into getting there $100 bed protector. What a joke. Since, I have had this mattress the sheets on the right side are continuously coming off. I have to make my bed every time I want to get in it. This is very aggravating to me. I paid a lot of money for my mattresses and should not be having these problems. Also, on my side, the bed sags down. They said because its not sagging below a certain amount of inches that its not a factory defect. Are you kidding me!!! The funny part about it is that the employee that came to look at it didn't even look at the side that was sagging. They refuse to replace it. I am disgusted! I will never again buy another piece of anything from Bob's Discount Furniture store. They are only out to swindle your money and do not stand by their products or make sure their consumer's are satisfied. I will be informing all may friends, family and anyone through social media that will listen not to purchase anything from them because they rob people. I would rather pay the same amount at Cardi's and get better quality and better customer service. I hope that that one king size Bob-O-Pedic was worth all the customers you will be losing. Although I know you have done this to others and I hope they spread the word also. What happened to keeping the customers happy. You know the ones that purchase from you and keep your store going and your employee's in a job. I would be ashamed if this was my company.