Southwest Airlines - WOW ! I defy the legacy airlines to have done this
reactivate lost awards - Compliment
I screwed up a change in a flight, and, once again, called Southwest
Customer Service; a fellow named Scott took care of it in a friendly and
efficient manner. He called me back within a few minutes of our ending the previous conversation. He had noticed that TWO of my free roundtrip awards had expired, and told me that, if I paid $ 50 for each, they could be reactivated for a year. Can you name Customer Service, at any company, never mind an airline, that would have called you back to take care of something like this ( actually, UPS did something very similar last year )? Way to go Southwest !!