Family Inns of America Complaint - Total dissatisfaction of accommodations @ Family Inns - West, Pigeon Forge,Tn 37863
PIGEON FORGE, TENNESSEE -- 1 There was so much movement in the outside entrance door that I was concerned about its security and I was able to open the door lock with a plastic card after only two attempts.
2 Asked for clean blanket was given one that was everything but clean.
3 There was no hot water and only luke warm at best from the lavatory.
4 The shower/tub did not have any more than a trickle coming out of the hot water side of the faucet.
5 The commode was not secured to the floor and rocked to the left when being used.
6 Some of the towels in the bathroom were stained or very dirty.
7 The second night my wife and I were awakened at 2AM by loud rustling coming from the dresser. Upon closer inspection I found a mouse in a plastic bag that contained our snacks. I carried the bag to the bathtub and when I opened the bag the mouse jumped out into the tub at which time I stomped on it and killed it. I then flushed it down the commode. The snacks had to be thrown away.
To help keep me as a potential future customer, I would like the following:
A cash compensation of $156.72 for 2 sleepless nights of misery and disruption and in turn a ruined vacation. The dates of these occurrences were November 22&23 2001 in
Room No. 3226
At the very least I would like a response from your company regarding this incident. Thank you for your time.