Blinds Chalet - Buyer Beware
Tavarua Sunscreen Bamboo Roller Shades - Complaint
GILBERT, ARIZONA -- Blinds Chalet will not post my negative review of their product and haven't responded to my Better Business Bureau complaint.
BUYER BEWARE: Unless you enjoy installation aggravation or want blinds with larger than ½” gap all around, by all means, order these roller blinds. Note to self: Stick with Hunter Douglas, at least they would refund your money on a factory error and not blame it on the customer. P.S. My husband is a systems engineer, so he knows how to use a tape measure. Below is my response to Customer Service:
Hello Customer Service Representative,
Attached you will find pictures of the 46" blind, the smaller blinds have the same issue.
In order to "move the brackets in a bit", shims will have to be manufactured that are at least 1/2" thick and cut to the same shape of the brackets to ensure the blind is mounted flush to the window frame and fastened firmly to allow the blind operate. In addition, the bracket screws provided (1 1/2") are too short to reach the framing behind the drywall. With the addition of the shims the screws will need to be 2 1/2" long.
These blinds were obviously cut far too short regardless of the so-called light gap. To imply that it is "an oop's" on our part is unsatisfactory. The factory is to blame for the errors in this order.