Mr. Klean Grout - Mislead, Deceived and Disappointed!
GROUT & TILE RESTORATION - Complaint
BALTIMORE, MARYLAND -- The ad for Mr. Klean Grout said everything we wanted done. The owner George [snip] came out to do the estimate. Very personable and I recognized him from having worked for another company Grout Medic who did work previously at our home. A company we had no complaint with and should have rehired. On the other hand Mr. Klean Grout in my opinion did a very poor job. The tiles that were replaced were not cut to promised size. They were to be regrouted in, but instead they used adhesive caulk which sunk in and left deep craters in the floor which hold water when washed. The color for restaining the grout did not match the chart and the installer said it would dry darker which never happened. Numerous areas were missed and now we have two-tone grout. They got grout stain on the white shower pan, on the wood door stop and spilled grout stain on the driveway. The installers were argumentative and disrespectful of our views on not killing wildlife. When we repeatedly contacted George to fix the numerous problems, there was always an excuse, no return phone call for weeks or calling an hour before to say they could do it that day with no warning or appointment. I just want people to know the problems we had.