Multiplay Game Servers .com - Customer Support
Call of Duty 4 Game Server - Complaint
CLEVELAND, TENNESSEE -- I have had an up and down experience with this company. Their 24/7 chat service, while prompt, is not adequate with helping on the spot problems. They constantly refer to opening a service ticket. And for the most part the service tickets are answered in a timely fashion. But I have had a serious problem with my server hanging on maps and crashing since the day I rented the server from them. After several consults with the chat service I opened a ticket about 3 days after starting my service. 15 days later my problem still isn't fixed and I am losing players because of it. I then opened another ticket requesting a refund for the amount that I have paid because the server has not worked properly since its inception. They flat out refused because I was past the 5 day refund limit. I would not recommend this company to anyone that is looking for a game server as they cannot adequately support any issues that have arrived.