Comcast - Unprofessional payment service
SEATTLE, WASHINGTON -- Comcast shut off our work Internet on the weekend of August 18TH, 2012 or August 19TH, 2012. We did fail to make the payment. Because, when we were paying bills, we ran out of checks and had to wait a little longer than expected to get new ones ordered. We called Comcast on the morning of August 20TH, 2012 when we found out that they shut off the Internet and we made the payment by credit card. They told us that the card was good (that there was enough funds) and that they would connect the Internet. On the morning of August 23RD, 2012 the phone was not working but the Internet was. I just thought - well, maybe the wires just came loose or unplugged; so, I tried the wires and they were not loose or unplugged. Later, we found out that the Internet was not working either and that it was disconnected. We called Comcast about the problem. They said - well, the payment was not good, because the bank rejected the payment. After a while of arguing with them, we used a second credit card and the Internet has been working fine since. Of course, I do fully understand that we should have paid them, it just got hectic with the checks. What I do not understand about Comcast, is; why wait 3 days later, disconnect the service and not call anyone, until we called and tell us that the credit card was rejected? I would think that it would have showed up in the system on August 20TH if by the latest August 21ST, not 3 days later on August 23RD. In a situation like that, and since they would want their money; I would think that they should have at least called to let us know - the credit was rejected. Do you have another way that you want to make a payment? I just think that, they could have handled that a little differently than they did.