Breech of Security for Hotmail Accounts, Microsoft Allows Hackers to Keep Control
Free Hotmail account.. Found No Support for This So Far - Complaint
In a 3 month period, I have talked with "support" 8 times. 7 times they have sent me off to links that don't work, forms to fill out, web pages temporarily down and 7 rejections from the "Team" because there's not enough of MY information left on the Hotmail account to prove it's me.
Microsoft boosts about being #1 in customer security, but who's security are they protecting in this situation? Mine or the hacker that has MY account?
The hacker attached itself to my account, sent out spam and my account was locked. I started through the reset process and noticed that the reset link was being sent to the hacker as well. I called Microsoft... asked that the hacker be removed from my account before sending me the reset link.
Microsoft said they couldn't remove it until I got control of my account. So Microsoft sent the reset link to both of us... and the hacker got there first.
Microsoft failed in protecting my security by NOT removing the address I requested before sending out the link for my reset.
This is what gets me... I don't think a hacker would call "support" repeatedly for help, go through numerous steps to retrieve the account, wait for a reply... find it rejected because MY information isn't valid, told to reapply, and do it.
I have had this account for 15 years or more... all my personal information is in there.. personal folders, bank, credit cards, business, etc. So far Microsoft has refused to gain me access to my account, or close the account down.
All my personal and security information has been changed because Microsoft sent the hacker my reset link. I can no longer prove the account belongs to me, but they"ll protect the hacker's security and continue to let it control my account and all my personal information in it.. Where's the customer security for me here?
I've been told to just start another account and use that one... what? A hacker has control of MY original account, MY personal information... and that's Microsofts solution?
I need to speak with someone that can push the buttons to fix this, someone that can dig deep into my account history and find the information I've provided on the forms... it's in there somewhere. Is there anyone with Microsoft that can do this? All the "techs" I've talked with so far have been limited in their abilities.
I've also been told that there is no real support for free Hotmail accounts... I want to know why.
Hackers breech our accounts, take them over, gain access to all our personal information... has the power to abuse it... and there's no real support from Microsoft?
Microsoft has heard many similar situations to the one I'm in, and they can't give us control of our accounts, or close them down?
This is a security breech issue and how Microsoft handles it.
I need REAL help from Microsoft