Sony Complaint - SONY VAIO-FS740-BAD PRODUCT & POOREST CUSTOMER SERVICE
MISSISSAUGA -- Purchased Sony Vaio VGN-FS740 ON 25TH NOV 2005 from best buy Mississauga, WITHIN 22 DAYS IT FAILED , LCD BLACKENED. MY MAJOR PROJECT AND MILLION DOLLAR BUSINESS GOT SPOILED DUE TO THIS.
CALLED SONY 24*7 CUSTOMER SUPPORT WHICH TOOK ONE HOUR ON PHONE ( 40 MINS HOLDING TIME AND LISTENING TO MUSIC + 20 MINS TO TAKE MY CONTACT DETAILS- WHICH LEFT UNFINISHED) , CALLED AGAIN AND ONE GUY WAS YELLING AT ME SAYING THAT I DIDN'T GIVE PROPER CONTACT DETAILS AND IT WOULD TAKE 5 DAYS TO RESPOND TO MY SERVICE CALL. WHEN I NEED NEWLY BOUGHT COMPUTER TO BE FIXED IN 24 HOURS ELSE MY BUSINESS WILL BE GONE AND I WILL BE LOOSER.
1)MY ISSUE HERE IS CUSTOMER SERVICE IS MERE SH*T , TOOK ONE HOUR ON PHONE.
2) SONY VAIO COMPUTERS ARE REAL GARBAGE- WHICH ARE MADE IN CHINA.
DO NOT TRUST SONY VAIO AND SPECIALLY THEIR CUSTOMER SERVICE AND REPAIR FACILITY. THEIR ONSITE WARRANTY IS A MERE JOKE WHICH IS INCLUDED IN PRODUCT FOR A YEAR.
IT TOOK 10 MINUTES FOR ME TO BUY COMPUTER, 1 HOUR TO TALK TO USELESS CSR AND 1 MILLION DOLLAR OF business LOSS FOR A SICK PRODUCT I BOUGHT. and NO COURTESY OF COMPANY TO SHOW ME WAY TO SOLUTION or FIXING UP THE PROBLEM.
MOST IRRITATING THING IS THAT CUSTOMER SUPPORT IS NEXT TO ZERO APART FROM GARBAGE PRODUCT ON WHICH I SEPNT 1725 $.
KEEP AWAY FROM GARBAGE, NEVER TRUST SONY AND THEIR CUSTOMER SUPPORT IN NORTH AMERICA.
This is hardware garbage, manufacturing defect-LCD have no back light and monitor is blackened which is just bought merely less than 3 weeks ago. Even if it fixed sooner or later-this poor product model, i cannot expect it to work down the line for even 2 years, not to talk about life.
I would loose all my sensitive data, project work which is 1000 times more than the cost of Sony Vaio. Company doesn't guarantee return of data.. Got to be very careful of Sony Vaio products.... Avoid at all cost. All chinese made Garbage. If you think you are buying a notebook to improve your work or life- it will be a distant dream. Keep away Sony vaio- garbage made in china. Their VAIO products have manufacturing defects and LCD designs are unreliable, would turn ghost anytime. Highly unreliable notebooks in world i have ever seen.
So if you're having frustrated trying to deal with the unhelpful giant corporation, being bounced from one drone to the next, hearing about policies and procedures, but never about them trying to do the right thing and take responsibility for their products or promises, then you've got plenty of choices and say no to SONY