Enterprise - Insurance Scam
Car Rental - Complaint
HEMET, CALIFORNIA -- I was rear ended by an elderly woman which resulted with minor damage to my left tail light lens and left rear quarter panel. The insurance company for the person that hit me supplied a rental car from Enterprise while my vehicle was being repaired. It was a Monday and Enterprise was extremely busy. I was given a Lincoln Town car, obviously an upgrade, which I returned after a couple of days because of the cost of fuel. I did a walk around prior to taking the car off the lot. The car representative was new, in a hurried state and the car was extremely dirty. Leaves, water spots, dirt etc. which made it very difficult to see small dents scratches and so forth. When I returned the vehicle for another the representative went out to the car and did the inspection. When she returned stated that there was a dent and small scratch on the edge of the rear right door. After my wife and I both inspected the dent noticed that it looked quite old with what looked like rust forming on the edge. The vehicle never left my sight. I sat in the car once when my wife went into a place of business and returned. The only time the back door was opened was when I dropped off my daughter at her afternoon class in a parking lot with no other vehicles within a 20 yard distance. After being accused of doing the damage and a long heated discussion with the manager the manager decided after inspecting the car himself not to proceed with the claim. How many times does Enterprise charge insurance company's or people for the same dent? This could be quite lucrative for them. I asked if they kept a visual record and documentation of the dents and scratches and why once they have identified the damage it does not print out on the rental agreement each time the car is rented. This would eliminate any discrepancies and give the new customer a visual aid to help in identifying any new dents or what to look for as per their requirements. I was told that they did keep records of the damages but was not shown any documentation or proof of this. I was a Transportation Regional Manager for a large corporation the past 16 years and kept pictures and documentation on every vehicle in the fleet. This was updated daily and could be accessed via computer or by manually accessing the files. Their lack of documenting raises a Big Red Flag for me and will not be using Enterprise in the future.