Philips Sonicare - Replacements

Essence - Complaint

Review by sharyn101 on 2012-08-30

Rating:

GROVEPORT, OHIO -- My toothbrush quit working a short time after the warranty ended. I called sonicare and they said that they would honor the warranty because I had purchased other products from them in the past. I was sent the first replacement and the brush worked for a week and then it would not recharge. I called them again and they said that they would send me another one and the same thing happened again. I contacted them again and they said that they couldn't help me, but after telling them that I was afraid to purchase their products again they decided to send me another one and guess what, same thing happened again. I sent the first replacement back to them and now I am going to mail the other two back. These tooth brushes were different than my original one because they had green stripes on them. All I can see is that these tooth brushed must all have very weak batteries in them because you can only charge them once and then they won't charge again. I am really mad because I have a box of four heads that I can't use now.