Allstate Insurance - Looking for suggestions
Insurance claim - Complaint
2 hours short of a week since we bought a new-to-us car, my wife is at Petsmart and some lady backs into our car, causing $1,300 worth of damage. The woman that hit our car admitted fault at the scene, but apparently the story changed to the insurance company.
No cameras. Her insurance (Allstate) talked to us about splitting the damage, but now we can't get anyone to call us back.
Anyone out there have any experience with this? Is there anyone we can complain to, to get some action?
Small claims court? If so, are we suing the driver or her insurance company? I'm at a loss.