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Empire Today - Rude Customer Service Rep. hangs up on customers
carpet installation - Complaint
Review by whcskaren on 2012-08-31
Rating: 
HIGHLANDS, NORTH CAROLINA -- Will never use Empire Today or recommend them.
Had to reschedule carpet installation because installers wanted to begin installation late in the afternoon in the rain. I didn't want them at my
house in the evening or trucking rain and dirt in the newly constructed
house. Rescheduled for later day that week, asked for morning installation,
when installers didn't arrive, I called customer service to see where they
were and the customer service representative hung-up the phone. It is
now afternoon and still no installers. My time is important too.
What a rude company. Won't recommend them or personally use them again.
Had to reschedule carpet installation because installers wanted to begin installation late in the afternoon in the rain. I didn't want them at my
house in the evening or trucking rain and dirt in the newly constructed
house. Rescheduled for later day that week, asked for morning installation,
when installers didn't arrive, I called customer service to see where they
were and the customer service representative hung-up the phone. It is
now afternoon and still no installers. My time is important too.
What a rude company. Won't recommend them or personally use them again.
Company Response:
Karen, we regret any confusion regarding your installation appointment. A member of our customer service team will be contacting you shortly to confirm your installation time and answer any questions you may have. If you have any additional concerns, please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Comments:
Posted by face it on 2012-09-11:
People are still buying from Empire?
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