Dish Network - I Should Have Known Better . . . They Are Sneaky! Some Customers Do Read What They Are Sent!
Satellite Tv Order - No Contract And No Auto Pay - Complaint
Cox Cable has been giving me issues lately. Despite the multiple apologies from the service reps, the multiple calls, spending 20 minutes at a time to speak to someone and still not having the issues resolved, I was ready to leave. Because of this I called Dish Network, explained to the woman that I wanted service with NO 24 month service agreement/contract and that I would not give authorization for an auto pay plan. No problem she says and proceeds to transfer me to someone who could process the request.
That phone call was rather long because I kept reiterating the fact that I wanted no contract and I had no intention of giving them authorization for an auto pay plan. He said this was fine as long as I was not accepting any discounts or promotions and I had already agreed to pay the $99 activation fee rather than have it waived like they do for customers on contract. He wanted to read the disclosures and asked that I save any remaining questions until he had finished reading. Fine.
When he was finished I asked again, no contract, no auto pay, and the email confirmation he said he was going to send while reading the disclosures would state this? His answers, correct, no contract. Correct, no auto pay, and yes, the email confirmation email would state that there was no contract, no early termination fee. Great! I was all set!
Well, guess what the email I received stated. You guessed it: "•24-Month Agreement: If service is cancelled or terminated prior to completing the 24-month agreement, you will be charged a cancellation fee of $17.50 per month remaining. This fee may be charged to the card used to originally qualify your account." Of course I called and they stated it was a generic email and that the technician would not ask me to sign a contract. How could I be sure of this? How could I be sure that since they added language regarding a contract that they also hadn't set me up for auto pay with the credit card I used for the activation fee? I let them know that if they couldn't send me an email with the order presented as it was agreed to in my original phone call that they will cancel the order and refund the activation fee I had just paid.
She said she couldn't send an email with what was promised in the call. Okay..sounds shady to me...and I gave instruction to cancel the order. She couldn't do that either and that an account manager would call me within two hours. Not happy that I was told I would get a call back but whatever. I never got the promised call back but I did get an email that stated the order was canceled. I dodged a bullet and am thankful I learned my lesson before it was too late.
I just spoke to the executive office. They were so disinterested in what happened and confirmed that they would not send out an email with what was agreed upon. They are shady people! They will NEVER get another chance with me!