Spirit Airline - Spirit's Preferential Treatment
Meal, Hotel Vouchers - Complaint
MIRAMAR, FLORIDA -- Spirit has a history of poor performance when it comes to international services. Flight schedules are not an exception. On August 31, 2012 Spirit delayed flight #236 from Medellin, Colombia. As a result, approximately 45% of the passengers missed their connecting flights. And to make matters worse, out of that high percentage, another group of people got vouchers for meals and hotel and others not. There was even the case of a passenger who was told the next available flight for her to her final destination was 5 days later. However, a couple in the same flight and going to same destination, was offered an alternative with another airline, for the next day.
When the supervisor on duty, Sheree was contacted, she insisted she was following company policy and refused to answer the question Why company policy applied to some and not to everyone?, and why an 82 year old lady had to sleep at the airport terminal, on the floor, while a young couple from the same flight and destination, received preferential treatment? Is it company policy to discriminate against some and favor others? even if the occurrence was caused by the airline's time missmanagement?
It is time Spirit start practicing better customer care, and not put to much emphasis on revenue at the expense of the well being of its passengers.