Dish Network - Dish Does Not Know What "On Time" Means
Delivery/repair - Complaint
Resolution Update on 09/01/2012:
Mr. TV Tech arrived at 5 PM, just as he promised in his phone call. It took him about 3 hours to hook up the new receiver, which works properly. I am glad that Dish followed through and sent a tech out today.
We have been Dish customers for years. Until now we have had two televisions in our home, one in the living room and one in the back bedroom. Two weeks ago, we decided to get a 3rd TV in another bedroom. We also need new remotes because ours are worn out. We contacted Dish and got a delivery date (today) and a time frame (12-5 PM). We were later contacted and the window was shortened to 12-1:30. We were also told we would get a call from the tech before he arrived.
11:30 this morning, no call. Mom called Dish and was assured that we were first on the technician's list and our TV would be delivered at noon.
Noon: No call, no tech. I let it go, figuring that the guy would be here before 1:30. After all, that was the time frame we were given. If only I knew...
1:30: No call, no tech. We are starting to get annoyed, but again we let it slide. Maybe the man was stuck in traffic, had an emergency, etc.
2 PM: We get a call from Dish apologizing. At least they were being proactive. When Mom asked when the tech might be here with our TV, she was told the only estimate they had was "a couple hours." However, we were assured (yet again) that Mr. TV Tech would call us before he came. So we waited... and waited... and waited.
So here it is, after 4 PM, no call and no tech. My patience is starting to wear thin. I understand that companies get busy, but this is a Saturday, a normally slow day for delivery. I am frustrated because the time window is long gone, and still we have no call and no tech. I will update if and when this whole mess gets sorted out.
UPDATE: After I had written this, but before I posted it, we got a call from Mr. TV Tech. He said he would be here in an hour. Let's see if that actually happens. Again, I will update if and when he shows up. Thanks.