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Brookstone - No Return Policy
Comfortable Socks - Complaint
Review by visitor on 2012-09-01
Rating: 
LAS VEGAS, NEVADA -- Bought two three-packs of comfort socks at the store at the Galleria in Las Vegas. When we washed them the first time, they bled all over our laundry. Took them back to the store and were told they would not accept them back because they were personal care items and we did not have the original packages. Compare our treatment, which bordered on rude, with Bed, Bath and Beyond which accepts anything back any time without packaging and, as long as they have one on their shelves, without a receipt. We will never shop at Brookstone again. Most of their stock is personal care so they basically have a no return policy.
Comments:
Posted by trmn8r on 2012-09-02:
Personally, I find Brookstone to be quite a different store than BB&B, so I wouldn't consider them competitors. But as a consumer you have the opportunity to shop where you please - a very important power.
Posted by trmn8r on 2012-09-02:
Also, a store that accepts any item back at any time without packaging and a receipt is extremely rare. Such a policy appears to encourage fraudulent returns (not to say that yours was), which ultimately raises prices. I haven't heard of such a retailer. All I know about BB&B is the constant flood of coupons offering 20 or 30% off, which I find very odd. This means their normal prices might be out of whack.
Posted by FoDaddy19 on 2012-09-02:
Not surprising items like socks and undergarments sometimes a have a different return policy than say a TV. They really can't resell someone's socks.
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