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Bad service AT&T cable
Complaint
Review by mrbobjames on 2012-09-02
Rating: 
OKLAHOMA CITY, OKLAHOMA -- We signed up for AT&T cable. A technician came on Saturday to install the service - ran into some trouble, left after assuring us another technician would arrive that afternoon to fix the problem and that we would have service by the end of the day (we had terminated service with another provider and were without any TV).
Another technician came and spent two hours on the premises - left after telling us the problem was fixed and there would be another technician coming later to finish the installation and we would have service by the end of the day. No one came.
On Sunday morning we called AT&T, explained what had happened and that all the technicians had said we would have service on Saturday. Sorry, they said, we don't have service on Sundays and holidays (it was Labor Day weekend)and the sooner we can get there is Wednesday between 3 and 5pm. Nothing would change their minds.
We cancelled the service on the spot.
Another technician came and spent two hours on the premises - left after telling us the problem was fixed and there would be another technician coming later to finish the installation and we would have service by the end of the day. No one came.
On Sunday morning we called AT&T, explained what had happened and that all the technicians had said we would have service on Saturday. Sorry, they said, we don't have service on Sundays and holidays (it was Labor Day weekend)and the sooner we can get there is Wednesday between 3 and 5pm. Nothing would change their minds.
We cancelled the service on the spot.
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