Total Protect/Cross Country Builders - TOTAL PROTECT FINDS WAYS TO DENY CLAIM- I have proof
GE Dishwasher - Complaint
SUNRISE, FLORIDA -- I had Total Protect for years, paying on the bill and not needing service. When I had boiler problems they denied the claim and Countrywide's President's office got involved. Then, years later my pump broke in my dishwasher. After waiting too long, a technician with an exposed rear end came in and did a real dog and pony show--and I had my ADT Security and other security running which was clearly marked. First, he unscrewed the kick plate and then took new screws and screwed them in. Then he told me that the screws that were used punctured the drum. I said that I had never had service before and he told me that the tub had been punctured for the ten years that I had the dishwasher. I could not see the hole where the screw punctured the tub, but it would have been impossible to use the dishwasher for the last ten years, and since I had their warranty company why would I not have it earlier--as in several years ago? He flipped through a book, called them, and said nothing. He demanded 60.00 which is my deductible, and told me he was ordering a tub. He then, after he got my check, told me that the dishwasher was ruined because the tub was not replaceable. he called the warranty company and failed to tell them that the real reason (and the one I called about) was that the pump was broken, causing the tub not to drain (the opposite of having holes in it!!!)
I think he may have accidentally broken it with the wrong screws and then tried to say it was like that for the last ten years because he said he has seen them installed like that. I called two experts out who said thesee were new screws and the only thing wrong with the dishwasher was the pump and the only thing causing those symptoms was the pump. This guy stated he was licensed in his trade, and Total Protect assured me he was. He was not.
I received a very hard time from them. Thank God I am a lawyer and I have internal surveillance. I may have just inadvertanly gotten valuable evidence. I will go to the ends of the earth on this one as I read about elderly and disadvantaged people being taken advantage of. Please continue to post problems on this company or Mr. Appliance, one of their cohorts.