Bob Evans - Bad Service, Bad Food: But ONLY in the Morning
Breakfast - Complaint
MONROEVILLE, PENNSYLVANIA -- On Friday August 31, 2012 I go to the Bob Evan restaurant in Monroeville. My son and I were expecting the usual-great service, hot food and a nice environment. We got just the opposite.
It took 15 minutes before we got burnt coffee and lukewarm water. I know we should have left right then and there but previous to this experience we never had bad service.
A half an hour later our food arrived. See pictures. Everything was overcooked, burnt or greasy. My son's I phone made the food look better than it actually was during the time of service.
After getting the food, I called the waitress over who immediately got the manager. The manager admitted that the service and food was not good but they were aware of the problem and were going to work on it. He kept asking us if we wanted the food to go. I explained that we did not want the food. Again he responded that he would give the food to us for free. After explaining that we did not want the food for free numerous times, he asked, "Then what can I do to help you?"
People behind us complained that they were missing part of their order. However, they openly discussed that it was probably due to the fact that the waitress couldn't handle servicing everyone.
Sometimes it pays to serve you customer edible food that is late as opposed to serving bad food late. It also helps to not think that everyone who complains wants a free meal. I do not complain about food that I do not want to eat. I do not want to eat bad food for free.
I called and emailed the corporate office. They have yet to respond. To be fair, I will give them until next week to respond. Until then, we will no longer eat at Bob Evans.