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Texas Roadhouse - Forget the Ft Worth Ribeye - at Least for Now
Tough Piece of Soup Beef - Not a Ribeye - Complaint
Review by wjk898 on 2012-09-02
Rating: 
ROSEVILLE, MICHIGAN -- One thing about TRH is that I was always willing to put up with the noise because I could count on a good (sometimes great) Ft Worth Ribeye for a reasonable price. I'm an old "Steak 'n Ale" patron in its heyday and I know what a good steak is. But the TRH in Roseville MI unabashedly served me a piece of soup beef as a Ft Worth Ribeye in late July, 2012. Tough, fibrous, cut about half as thick as usual, and flaverless not to mention how on earth did something med-rare come out like a dried out piece of beef jerky? Worst steak I ever had. Even worse then Brann's.
I am well aware that beef has become very high priced. But don't give me a piece of whatever that was....I presume to keep the price the same; just charge more and get the good steaks you used to have; or drop it from the menu if it's too expensive for the typical customer.
Unlike some people, I'm not one to put on a drama act while out with friends socializing, especially since they were taking me out for dinner and this time I wasn't paying. So, no, I didn't send it back. But next time I'll be sure to order something else.
I am well aware that beef has become very high priced. But don't give me a piece of whatever that was....I presume to keep the price the same; just charge more and get the good steaks you used to have; or drop it from the menu if it's too expensive for the typical customer.
Unlike some people, I'm not one to put on a drama act while out with friends socializing, especially since they were taking me out for dinner and this time I wasn't paying. So, no, I didn't send it back. But next time I'll be sure to order something else.
Comments:
Posted by Tezrien on 2012-09-03:
If you didn't send it back then how are they supposed to know that a) It was a sub par cut, b) Cooked wrong and C) you were unsatisfied? When you are in an eatery it isn't drama or rude to complain about something you are paying for if you are not satisfied with it.
Posted by madconsumer on 2012-09-03:
i too would never send back food to be re-prepared. there are far to many horror stories of what cooks do to food that has to be re-made.
Posted by Ben There on 2012-09-03:
It is perfectly acceptable to send back a steak if not prepared to order. In the case of over done, they will just make you a new one. I had this happen to me recently at a Sullivan's, and they couldn't have been nicer and more understanding about it.
Posted by wjk898 on 2012-09-03:
I'm certain they knew that they were serving me crap. It was obvious. So what's the point of pestering them? I get more bang for my buck posting it here...maybe that way they'll think this thing through more carefully and patrons will know better than to order that item.
Posted by clutzycook on 2012-09-03:
I don't think anyone from TRH reads these posts. You'd likely get more "bang for your buck," as you say, writing directly to their corporate office.
Posted by Captain Neon on 2012-12-18:
I wasn't sure if it was just me, but it does seem that TRH has swapped out their ribeyes for a substandard steak. I got a nasty thing masquerading as a ribeye on 12/16, and I will not be going back. I used to eat there all the time, and even drove 4 hours once for an anniversary dinner when one wasn't close by yet. Looks like I'm heading Outback again.
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