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Frontier Communications - Worst Experience I Have EVER Had With a Company
Internet/Home Phone - Complaint
Review by ilove_linnea on 2012-09-03
Rating: 
PULLMAN, WASHINGTON -- I hate Frontier Wireless. They are the most worthless company ever to be in existence and the only reason these crooks are still in business is because some people have little choice who their ISP is. Back in June [JUNE!!!!!] I paid a $44.12 otherwise I would be "reported to collections". Well guess what? I reluctantly paid it to shut them up. Turns out I was right. I didn't owe $44.12 after all!
So I have been getting a bill every month since stating "44.12 Cr". Every time I call, the representative tells me "Next billing cycle you will get your money". What they are doing is illegal. If I wasn't a poor college student I would call a lawyer and sue Frontier for this atrocious act of theft. Time Warner for life!
So I have been getting a bill every month since stating "44.12 Cr". Every time I call, the representative tells me "Next billing cycle you will get your money". What they are doing is illegal. If I wasn't a poor college student I would call a lawyer and sue Frontier for this atrocious act of theft. Time Warner for life!
Comments:
Posted by trmn8r on 2012-09-03:
The good news is that your bill shows the credit - all you are losing is the interest. With today's rates, this is approximately a penny a day.
It sounds like they are about 1 month tardy in reimbursing the fee. I'd wait one more before expending more energy and time on this. Then I'd pester them with phone calls, maybe a BBB complaint to try to get their attention.
It sounds like they are about 1 month tardy in reimbursing the fee. I'd wait one more before expending more energy and time on this. Then I'd pester them with phone calls, maybe a BBB complaint to try to get their attention.
Posted by LMN on 2012-09-25:
As a former employee, I can tell you it takes 3 billing cycles (3 months) for them to process a refund. If you call their customer service and ask to speak to an offline refund specialist, that could hurry things along. A BBB complaint is also recommended.
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