Value City - Lousy Customer Service

Fixing Their Mistake - Complaint
Review by ldreher60 on 2012-09-03
Rating: StarStarEmpty StarEmpty StarEmpty Star
COLUMBUS, OHIO -- I picked up my order to avoid a $99.99 delivery charge...They gave me the wrong glass for my tables...What they gave me was an extremely heavy table top for an eating table..I called and asked if they would deliver my glass and retrieve theirs, and they said sure...But it will be in two weeks..I have to wait two weeks for the glass for my coffee table and end tables. My whole buying trip at Value City was horrific except for the sales staff that all but follow you around the store...Once you make a purchase you are pretty much at the bottom of the list for any kind of customer service...

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