Frontier Communications - No competition = horrible service

"land lines" phone service - Complaint

Review by smingus02 on 2012-09-04

Rating:

PALMYRA, INDIANA -- Something has gone terribly wrong. The divestiture of Bell Telephone in the 1980's was supposed to bring about better service and pricing through more competition. Huh? What happened? In our area, we have no competition and are left with one very poor choice for phone service, Frontier Communications. I thought that Verizon North was terrible, until Frontier came along and proved that things can get worse. For 15 years we have experienced the same problem, which leads one to believe that the real issue has never been corrected. Dampness, or heaven forbid a good downpour, results in no phone service. We hardly use the home phone and have considered cancelling it altogether; however, I have two business lines that are down much too often. How do you explain to customer's, that in this time of amazing technology, Frontier cannot manage to keep land lines functioning? It is so frustrating and very bad for my business!