Guardsman Warranty Agreement - Guardsman Warranty is Worthless!

Living Room, Master Bedroom and Dining Room - Complaint

Review by jtstokes69 on 2012-09-04

Rating:

ASHEVILLE, NORTH CAROLINA -- Back in late 2008 and 2009 I purchased several rooms of furniture between Carolina Furniture Concepts and Havertys, I also purchased a 5yr Guardsman service agreement on all of the pieces. I was told and sold on this Guardsman Warranty as a Platinum Service Warranty. I have not used the service agreement until recently when I had a problem with a drawer in a upright chest, the extra deep drawer in particular, when the drawer quit functioning. I had noticed that the plastic guide on the bottom rail had been split when installed initially at the factory and finally cracked into 2 pcs, now the drawer doesn't close or open. And one recliner footrest in a reclining sofa began to stick and hard to open while sitting in the recliner. not sure if something is bent or what happened there. Anyway, I decided it was time to put in a claim to get these two what I consider minor issues resolved before my Warranty runs out in 2013-2014. So, I first contacted the furniture stores which promptly told me to use the warranty. I was within 10-14 days from when damage occurred when we filled out the forms and mailed them in, Only to receive a decline letter a month later stating that since the damage didn't occur within 7 days of the claim it was denied. It takes 7 days just to get the mail claim to them! So I decided to do the online version where I could take pictures and submit again with-in the 7 day window, only to be declined again because were on an earlier claim and were denied based on "not with in the 7 days". What a technicality! I could see with-in 30 or even 15 day, but 7? After trying to explain to my worthless account manager and the rude manager, It became obvious that this is business as usual at Guardsman, They are good at shirking accountability and highlighting any technicality! This company is a joke! and Carolina Furniture Concepts and Havertys should be ashamed for pushing these worthless warranties! What a waste of time trying to submit a claim. I will never purchase another "Guardsman" anything and will tell everyone I know about this bad experience.